Q. How much is the shipping fee?

The shipping fee is 550 yen (including tax) if the purchase amount is less than 5000 yen (including tax).

If the purchase amount is over 5,000 yen, shipping is free. The shipping fee for Okinawa Prefecture is a flat rate of 1100 yen (including tax).

Q. When will I receive my order?

We ship your order on the second business day after you place it. If your order falls on a weekend or a national holiday, it will be shipped after the vacation. Depending on where you live, it may take a day or two after shipment.

Q. Where can I go to the payment page?

Please click the "Checkout" button after adding items to your cart to go to the payment page.

Q. What are the payment methods?

You can pay by credit card, Amazon Pay, or carrier payment.

Q. When is the payment period?

Please contact your credit card company, payment vendor, or carrier directly.

Q. I forgot to enter the coupon code and completed the payment.

We are sorry, but we are unable to apply the coupon after the payment is completed.

Q. Can you provide gift wrapping?

We are sorry, but we do not offer gift wrapping services, including paid wrapping services.

Q. I want to cancel my order.

We are sorry, but we do not accept cancellations at the customer's convenience.

Q. The product is dirty or damaged, and I want an exchange.

1: Please send a photo of the defective part of the product to cs@palette-clothing.com within 7 days from the date of delivery (including the date of delivery), along with the order number on the email you received when you placed your order, as an email attachment.

2: As soon as we confirm the details of the defect, we will send you the same item you ordered.

If we do not have the replacement item in stock, we will cancel the order and issue a refund.

Q. I received the wrong item.

1: Please contact us at cs@palette-clothing.com within 7 days (including the date of arrival) from the date you receive the product. Please include your order number in the email you received when you placed your order so that we can respond smoothly.

2: Once we receive your contact, we will take back the product and exchange it. Depending on the product, it may take some time for us to get the item back and exchange it.

If we do not have the replacement item in stock, we will cancel the order and issue a refund.

Q. I want to return the product I received. (For customer convenience)

We regret to inform you that we do not accept returns for the convenience of the customer.

Q. How do I return an item?

When returning an item, please send us all the items and accessories that were sent to you, including the product description, price tag, warranty card, and instruction manual.

Please note that we may not be able to accept your return if the information you send is incomplete or incomplete.

Our customer support team will contact you with the return address and other information.

Q. When will I receive my refund?

We will process your refund as soon as we receive your returned items.

Depending on the credit card company's closing date, we may not be able to process the refund in the same month, and the cost of the returned merchandise may be deducted once.

In such a case, please note that your credit card company will refund you on the settlement date of the following month or two months.

Q. I want to change the size or color of the product I ordered.

We are sorry, but we cannot accept changes in size or color after the order has been placed.

Q.How can I check my order history?

You can check your past orders by logging in.

(Click here for the login screen)

Q.I want to change my registered address.

Please log in to your account, open the menu and click "Log in as 00" to go to the member page. You can change your address by clicking on "Check registered address" and then "Correct registered information" in the member page.

Q. I have placed an order, but have not received any e-mail.

Due to your provider's settings, your e-mail may have been received in a folder other than the one it should have been in, such as the spam folder. Please check all folders in your email software. (In particular, if you are using a cell phone carrier's email (such as Docomo Mail), there are many cases where you will not receive the email.

It may be blocked by "domain specified reception" or "mail reception refusal setting from PC". Please check your reception settings so that you can receive emails from cs@palette-clothing.com.

Q.There is an error when I make a payment using AmazonPay.

If you receive an error when paying with AmazonPay

Please try using the incognito window.

If you are using AmazonPay, please log out and log back in.

Please log out and log in again.

When the order is completed, you will receive an order completion email.

If your browser has cache from the past, please log out and log in again.

The system may not be able to authenticate the payment due to security reasons.

Q. How do I use a coupon code?

When you use a coupon code, please click the "Apply" button near the field for entering the coupon code. When you click the "Apply" button, the coupon will be applied to your order and the price will be changed.

Q.How many times can I use the 10% off coupon for LINE friend registration?

The coupon can only be used once.