Refund policy

We will accept returns if the following conditions are met. Please note, however, that we will not be able to accept returns after the deadline for contacting us and returning the product.

Please check the product as soon as you receive it. In addition, since the products we sell are limited in stock, we do not accept exchanges of products except in the case of wrong products due to wrong delivery.

If you do not meet our return conditions, the product will be destroyed and no refund will be given.

If the product has a defect such as stain or damage

(1) Please contact our customer service (cs@palette-clothing.com) within 7 days from the date of delivery (including the date of arrival). We may ask you to attach an image of the product to the e-mail so that we can check the defect of the product and confirm the image of the delivered product. Please understand in advance. Please note that we will not accept any return of products after 7 days from the date you contact us for return.

(2) If you contact us and return the product by the deadline specified in (1) above, we will refund the product price, shipping charges, and settlement fees paid by the method specified by us.

(3) The actual costs of shipping, settlement fees, and refund fees will be borne by us.

(4) The products sold by our company are limited in stock. (4) The products we sell are limited in stock, and we cannot accept exchanges of products even if they have defects. 2.

If the product you receive is different from the product you ordered

(1) Please contact our customer service (cs@palette-clothing.com) within 7 days from the date of delivery (including the date of delivery).

(2) If you contact us, we will immediately take back the product and replace it. Depending on the product, it may take more than two weeks to receive the replacement. If we are unable to provide a replacement product due to stock shortages or other reasons, we will return the product for a refund. We will refund the product price, shipping charges, and settlement fees paid by the method specified by us.

(3) If the product you receive is different from the product you ordered due to a wrong delivery by our company, the actual cost of shipping and refund fees will be borne by our company. 3.

3. return of goods for the customer's convenience

Please note that we cannot accept requests for returns or return of products for the convenience of the customer. 4.

Method and address for returning products

(1) When returning a product, please send back all the products and accessories that we have sent to you, including the purchase receipt, price tag, warranty card, and instruction manual. Please note that we may not be able to accept your return if any of these items are missing.

(2) We will provide you with the shipping address for the returned products after the return is accepted by Customer Service. 5.

5. how to refund the product price

If the product is defective or you receive a product that is different from the one you ordered, the refund will be processed after we confirm the arrival of the returned product. Depending on the credit card's closing date, we may not be able to process the refund in the same month, and the cost of the returned merchandise may be debited. In that case, the credit card company will refund the amount on the settlement date of the following month or two months. 6.

6. obligations related to refunds

We do not charge interest on our obligations related to refunds.